Customer Health Score Calculator
Assess customer churn risk and get actionable insights to improve retention
Customer Data
How engaged is the customer with your product/service?
Number of support requests in the last month
Net Promoter Score from latest survey
How often does the customer use your product?
Customer's payment reliability
Health Score Results
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Enter customer data and click "Calculate Health Score" to see results
Monitor Customer Health in SkunkCRM
Automate customer health scoring and get proactive churn alerts
Get Started FreeHow Customer Health Scoring Works
Scoring Methodology
- • Usage Frequency (25%): Regular usage indicates value realization
- • Engagement Score (25%): Overall satisfaction and interaction level
- • NPS Score (20%): Likelihood to recommend your product
- • Support Load (15%): Fewer tickets indicate smoother experience
- • Payment History (15%): Reliability indicator for retention
Risk Classifications
- • Healthy (70-100): Low churn risk, high satisfaction
- • At Risk (40-69): Moderate churn risk, needs attention
- • Critical (0-39): High churn risk, urgent action needed